Ideas. Making sense of things.

Ideas. Darle sentido a cosas.

July 13, 2026

13 de julio de 2026

Kindness Is a Communication Strategy La bondad también es una estrategia

Somewhere along the way, we started confusing kindness with weakness. You see it all the time. The manager who thinks being blunt makes them a better leader. The executive who mistakes intimidation for confidence. The politician who confuses screaming for diplomacy. The person on social media who built an entire following by being spectacularly unpleasant. […]

En algún momento empezamos a confundir la bondad con debilidad. Hoy parece que ser un cabrón se celebra como una virtud. Yo nunca me la he creído, y gran parte…

The Metrics Couldn’t See the Wet Shoes Lo que los indicadores no ven.

I may not work in the theme park industry anymore, but I did my time there. Long enough to understand both the how and the why behind a lot of what happens operationally. Recently, while visiting a major theme park, I was directed into a parking row where one space was clearly the low point […]

Una simple decisión en un estacionamiento de un parque de diversiones terminó recordándome algo que he visto en muchas organizaciones: los indicadores pueden verse perfectos mientras la experiencia de la…